DEKRA Audit Netherlands
Do you want to guarantee and optimize the quality and efficiency of your IT services?
ISO 20000-1 certification
Optimize your IT services with ISO 20000-1 certification and stay one step ahead of your competition
ISO 20000-1 certification is proof that your IT service management systems meet international quality standards. This certification demonstrates that your IT services are reliable, efficient and customer-focused. Find out how DEKRA can help your company achieve ISO 20000-1 certification and take the next step in professional IT service management.
What is the ISO 20000-1 standard?
The ISO 20000-1 standard is an international
standard
for IT service management, designed to ensure high-quality and reliable IT services. It offers companies with a well-structured framework to enhance their processes and improve customer experience. With ISO 20000-1 certification from DEKRA
Audit,
you prove that your ITSM systems meet stringent requirements and are continuously focused on optimization. Achieving this ISO 20000-1 certification boosts customer confidence and distinguishes your organization as a professional in IT service management (ITSM).
About ISO 20000-1 certification
We provide you with services for the certification of your ITSM according to the internationally recognized ISO 20000-1 standard measuring IT quality. In addition to identifying ITSM goals, key segments such as customer satisfaction and the availability of IT services as well as IT security measures or capacities are also determined. The ISO 20000-1 certification mandates the consistent monitoring of the key segments and the continuous improvement of associated ITSM processes.
When implementing IT service management, the following five ITIL processes should be taken into account:
- Service strategy: A strategy is defined to provide IT services according to the requirements of your customers.
- Service design: Fosters the development of new and the optimization of existing IT services.
- Service transfer: IT services are prepared, set up, and implemented accordingly.
- Service operation: This process ensures the effective provision of IT services and finds solutions to problems that may arise.
- Continuous service improvement: Through constant monitoring, optimization measures can be derived and implemented to improve the efficiency and availability of IT services.
1. Definition of an ITSM policy and an IT service catalogue
In preparation for certification: definition of ITSM goals, selection of IT services and implementation of corrective actions.
2. Internal audit and management review
Coordination of the required resources and collection of suggestions for improvement to ITSM and IT Services.
3. Introductory talk
Examination of the general operational audit capability.
4. Level 1 audit
Rough examination of auditability, document review, planning the main audit.
5. Level 2 audit
Detailed inspection of ITSM structure, processes and documentation, measurement and evaluation of process performance.
6. Post-audit (if necessary)
Examination of deficiency corrections from the main audit.
7. Monitoring and recertification audit
ISO 20000-1 certification renewal after 1-3 years.
Full service in certification
DEKRA is recognized by the itSMF and the Dutch Accreditation Council as an authorized institution for providing ISO 20000-1 certification. We offer a wide range of services in addition to certification, including pre-certification (where we compare your current management system against the requirements according to the standard). If you also want certification in accordance with ISO 9001 and/or ISO 27001, these audits can be combined if necessary.