Meander 1051
6825 MJ Arnhem
Method of management system and process certification
This page describes the standard procedure for management system certification* and process certification**. It explains the process from quotation request through to certification. The procedure is slightly different for audits and product certification.
* As described in ISO 17021, including safety management systems.
** As described in ISO 17065.
Our approach
A certification procedure is made up of certain steps. By completing these steps carefully and consistently, we assure you of a diligent certification process. The image below visualizes the procedure.
Explanation of the steps in the process
Quotation request, quote & order confirmation
If you are interested in one or more of our services, you can request a quote using the form on our website. Once we have received the completed form from you, we will issue a quote. If we discover that we first need additional information from you, we will contact you. Along with the quote we also send you a certification agreement which includes details of both parties’ rights and responsibilities in relation to the certificate. To confirm the order, simply sign the certification agreement and return it to us.
Scheduling an audit
Initial certification audit (phases 1 and 2)
From Processing & Reporting to Evaluation of Certification Manager
Certificate
Follow-up audits
Recertification audit
The procedure of the audit
Each audit consists of a number of fixed components. You can find these in the diagram below (only available in Dutch)
Procedure in case of deficiencies
DEKRA reports shortcomings in a factual report. If deficiencies have been identified, your organization must deal with these deficiencies.
Flexibility in the design of the process
On request, the process can be adapted to your specific situation, taking into account the rules that DEKRA must comply with as a certifying institution. In addition, deviating rules may be defined in certain standards, such as the periods within which deficiencies must be corrected. If you have any questions, you can of course always contact us.